Pushing Through – ITIL Certified and What Comes Next
Lately things have been moving fast. I’m currently deep in a demanding learning phase, and time is tight. With the ITIL 4 Foundation certificate now completed, I’m jumping directly into a six-week course on Microsoft Azure Administrator. And right after that, the first final exam of my retraining program is coming up — no break in between. My calendar feels packed to the limit. There's hardly time left for hands-on practice or for platforms like TryHackMe, and on top of the certification work, I’m also preparing for the written exam. For now, I need to set clear priorities — and that means scaling back on blog posts and side projects. Updates will be a bit slower over the next two months while I push through this intense phase.
That said, finishing the ITIL certification was a milestone worth noting.
It was part of my retraining curriculum, and it gave me the opportunity to dive into a framework that, while sometimes seen as abstract or process-heavy, turns out to be highly relevant in real IT environments. ITIL — short for Information Technology Infrastructure Library — is essentially a set of best practices for how IT services should be designed, delivered, and managed.
What stood out to me is the focus on value co-creation. It’s not just about delivering a service and checking a box — it’s about the ongoing collaboration between provider and consumer to create real value. This mindset aligns well with what I’ve already experienced in my practical training, especially in service-related roles.
The certification introduced several key concepts:
- The Service Value System, which ties together all the activities, practices, and resources that create value.
- The Service Value Chain, which outlines how services move through planning, design, delivery, and continual improvement.
- And the 34 management practices, including things like Change Enablement, Incident Management, and Service Request Management.
I took the time to prepare properly, and the exam itself went smoothly overall. A few questions were tricky — mostly because of how the sentences were worded — but the core content was clear. All in all, it’s a solid certification to have. While it needs to be renewed after three years, that’s manageable and nothing to stress over.
What I particularly liked about ITIL 4 is its modern foundation. It incorporates principles from Agile, Lean, and DevOps, making it relevant even in fast-paced environments. It’s not just about control — it’s about enabling services that deliver real outcomes for users.
For me, this certificate is another step forward. It sharpens the way I think about structured processes, accountability, and service quality — all of which are relevant whether you're managing infrastructure, handling support, or working in cybersecurity.
More content will follow once the current phase settles. Until then, it's head down, stay focused, and keep learning.